The least important word: I.
The most important word: We.
The two most important words: Thank you.
The three most important words: All is forgiven.
The four most important words: What is your opinion?
The five most important words: You did a good job.
The six most important words: I want to understand you better.
Challenge: As you do through your day count the times you use the most important words vs. the least important word.